2. Service-Level Agreement (SLA)

2.1 Turnaround Times

  • AI-generated digital products are typically delivered within 14 days from order confirmation.

  • Delays may occur due to system maintenance or technical issues, in which case users will be notified promptly.

2.2 Support and Response Times

  • Customer inquiries will be responded to within 2 business days.

  • Technical issues will be reviewed and addressed within 5 business days.

2.3 Service Availability

  • Finder’s Friend aims to maintain 99.5% uptime for the website and digital service platforms.

  • Planned downtime will be communicated at least 48 hours in advance.

3. AI Ethics & Responsible Use Policy

3.1 Ethical AI Use

  • AI-generated content must not be used for unethical, deceptive, or unlawful activities.

  • Users agree not to request AI-generated content that promotes misinformation, discrimination, violence, or copyright infringement.

3.2 Bias and Fairness

  • While our AI tools strive for neutrality, Finder’s Friend does not guarantee bias-free results due to limitations in AI training data.

  • Users are encouraged to review content for potential biases before dissemination.

4. Subscription & Recurring Payments Policy (For Future Use)

4.1 Payment Terms

  • If a subscription model is introduced, users will be billed on a recurring basis (monthly/annually) based on the selected plan.

  • Users may cancel subscriptions at any time before the next billing cycle to avoid additional charges.

4.2 Refunds on Subscriptions

  • Refunds for subscription-based services will only be available within 7 days of the initial subscription date.

  • No refunds will be issued for partially used subscription periods.

5. Children’s Privacy Policy (COPPA Compliance)

5.1 Age Restrictions

  • Finder’s Friend does not knowingly collect personal data from children under the age of 13.

  • If a parent or guardian discovers that a child has provided personal data, they may request data deletion by contacting customer support.

5.2 Parental Consent

  • If future services allow minors to interact with AI, verifiable parental consent will be required.

6. Affiliate & Referral Program Terms (For Future Growth)

6.1 Program Eligibility

  • Affiliates must be 18 years or older and comply with all applicable marketing laws.

  • Finder’s Friend reserves the right to decline or terminate affiliate accounts at its sole discretion.

6.2 Commission Structure

  • Affiliates will earn a commission for each verified customer referral.

  • Payments will be processed on a monthly basis with a minimum payout threshold of $50.

6.3 Prohibited Marketing Practices

  • Affiliates may not use deceptive, spammy, or misleading advertising techniques.

  • Violations will result in immediate termination and forfeiture of commissions.

7. Data Retention & Deletion Policy

7.1 Data Storage Duration

  • Customer orders and associated AI-generated files are stored for 90 days for quality assurance.

  • Users may request data deletion at any time through customer support.

7.2 Deletion Requests

  • Users can submit requests for data deletion via email or the contact form on the website.

  • Requests will be processed within 7 business days.

8. Advertising & Sponsored Content Disclosure

8.1 Sponsored Content Policy

  • Finder’s Friend may feature sponsored blog posts or advertisements.

  • Sponsored content will always be labeled as such to maintain transparency.

8.2 Compliance with FTC Guidelines

  • All sponsorships and affiliate links will comply with Federal Trade Commission (FTC) disclosure guidelines.

  • Users should assume that any outbound link labeled as "sponsored" may generate commission revenue.