Last Updated: October 7, 2026

This Data Retention & Deletion Policy explains how Finder’s Friend LLC (“Company,” “We,” “Us,” or “Our”) retains, manages, archives, and deletes information collected through our Website and Services.

Finder’s Friend LLC provides research, development, innovation, solution-building, and selected online publication services, including the Finder’s Friend® Event Flyer Page Service.

By accessing or using our Website, submitting information, placing an order, or engaging our Services, You acknowledge that information provided to us may be retained, processed, archived, and deleted in accordance with this Policy and applicable law.

1. Types of Data We May Retain

Depending on how You interact with our Website and Services, We may retain:

  • Contact Information: such as name, email address, telephone number, mailing address, and other contact details You provide.
  • Order and Transaction Information: such as order number, purchased Service, payment status, transaction records, and related administrative information.
  • Service Request Information: project inquiries, concept submissions, questionnaires, customer forms, research requests, and related communications.
  • Customer Content: uploaded files, event flyers, photographs, graphics, logos, documents, links, and other materials submitted in connection with a Finder’s Friend® Service.
  • Event Flyer Information: such as event title, host or presenting organization, event date and time, venue, address, event description, website links, and other information submitted for publication.
  • Published Event Flyer Page Materials: copies of published Event Flyer Pages, associated URLs, QR codes, and related production records.
  • Communications: emails, clarification requests, customer-service messages, support inquiries, and other correspondence.
  • Billing and Accounting Records: records maintained by Finder’s Friend LLC or third-party payment providers for accounting, tax, refund, chargeback, and legal purposes.
  • Legal and Compliance Records: such as DMCA notices, copyright complaints, disputes, fraud-prevention records, and information needed to comply with legal obligations.
  • Technical and Usage Information: such as IP address, browser type, device information, analytics data, and Website interaction information.

We may retain only the information reasonably necessary for the purposes described in this Policy and applicable law.

2. Purpose of Retention

Finder’s Friend LLC may retain information for purposes including:

  • Providing, performing, maintaining, and improving our Services.
  • Completing research, development, innovation, solution-building, and publication work requested by customers.
  • Creating, maintaining, and administering Event Flyer Pages and related deliverables.
  • Processing orders, payments, refunds, chargebacks, and accounting records.
  • Communicating with customers regarding submissions, clarifications, corrections, updates, delivery, or support.
  • Maintaining business, tax, legal, compliance, and operational records.
  • Responding to disputes, complaints, DMCA notices, legal claims, or regulatory requirements.
  • Preventing fraud, abuse, security incidents, or misuse of our Services.
  • Enforcing our Terms and Conditions, Refund Policy, and other applicable policies.
  • Preserving records reasonably necessary to establish, exercise, or defend legal rights.

Information will generally be retained only for as long as reasonably necessary for the purposes described above, subject to legal, contractual, accounting, tax, security, and operational requirements.

3. Retention Periods

Finder’s Friend LLC retains information for different periods depending on the type of information, the Service involved, and applicable legal, accounting, tax, contractual, security, and operational requirements.

  • Order, Payment, and Accounting Records: May be retained for the period reasonably necessary to satisfy accounting, tax, refund, chargeback, audit, and legal requirements.
  • Customer Service and Business Communications: May be retained for as long as reasonably necessary to address inquiries, document Service history, resolve disputes, and maintain business records.
  • Research, Development, and Innovation Project Records: May be retained for the duration of the project and afterward as reasonably necessary for project history, follow-up work, legal compliance, intellectual-property matters, or business recordkeeping.
  • Event Flyer Page Service Submissions: Customer-submitted event information, uploaded flyers, related communications, and production records may be retained while the Service is being performed and afterward for reasonable administrative, recordkeeping, dispute-resolution, legal, and operational purposes.
  • Public Event Flyer Pages: Unless otherwise agreed, an Event Flyer Page is intended to remain publicly available through the final date of the event and for seven (7) calendar days afterward, after which Finder’s Friend LLC may remove the page from public view.
  • Internal Copies of Event Flyer Materials: Removal of a public Event Flyer Page does not necessarily require immediate deletion of internal administrative, backup, accounting, compliance, or record copies.
  • Legal and Compliance Records: DMCA notices, copyright complaints, fraud-prevention records, disputes, and other legal or compliance records may be retained for as long as reasonably necessary to satisfy legal obligations or protect legal rights.
  • Technical and Security Records: Certain logs, analytics, security records, and backup data may be retained for limited periods consistent with operational, security, and technical requirements.

When information is no longer reasonably necessary for the purposes for which it was retained, Finder’s Friend LLC may delete, anonymize, or securely dispose of it, subject to applicable law and legitimate business requirements.

4. User Requests for Access or Deletion

You may request access to, correction of, or deletion of certain Personal Information or Customer Content by contacting Finder’s Friend LLC through the Contact Us page or by email at:

customer-service@findersfriend.com

Where required by applicable law, Finder’s Friend LLC will review and respond to valid requests within the applicable legal time period.

We may need to verify Your identity before completing certain requests.

Requests for deletion may be subject to exceptions where Finder’s Friend LLC must or may retain information for legitimate purposes, including:

  • Completing or documenting a purchased Service.
  • Processing or documenting payments, refunds, chargebacks, or accounting records.
  • Complying with tax, legal, regulatory, contractual, or recordkeeping obligations.
  • Responding to disputes, complaints, DMCA notices, fraud, security incidents, or legal claims.
  • Establishing, exercising, or defending legal rights.
  • Maintaining reasonable business, operational, security, or backup records.
  • Preventing fraud, abuse, or misuse of our Services.

For the Event Flyer Page Service, removal of a public Event Flyer Page may be handled separately from deletion of internal records associated with the Service. Removal of the public page does not necessarily require immediate deletion of administrative, accounting, legal, compliance, or backup records.

5. Data Retention by Service Providers

Finder’s Friend LLC uses third-party Service Providers to help operate the Website and provide Services. These providers may process or retain information on our behalf in accordance with their own terms, privacy policies, legal obligations, and data-retention practices.

Service Providers may include:

  • Website hosting and ecommerce platforms.
  • Payment processors.
  • Form and file-upload providers.
  • Email and communication providers.
  • Analytics and security services.
  • Cloud storage, backup, and technical-service providers.

Finder’s Friend LLC does not control all retention practices of third-party Service Providers. Information processed by those providers may remain in their systems for periods determined by their own policies, legal requirements, backup processes, or technical limitations.

When reasonably possible and appropriate, Finder’s Friend LLC will use available provider controls to delete, restrict, or otherwise address information in response to a valid customer request.

6. Data Security

Finder’s Friend LLC implements reasonable administrative, technical, and physical safeguards designed to protect retained information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Access to retained information is limited, where appropriate, to individuals and Service Providers who need the information to perform legitimate business, operational, legal, or technical functions.

Finder’s Friend LLC also seeks to use reasonable measures when storing, transferring, archiving, or deleting information.

However, no method of electronic transmission, storage, backup, or deletion is completely secure. Finder’s Friend LLC cannot guarantee the absolute security of information or that deleted information will be immediately removed from all backup or third-party systems.

7. Changes to This Policy

Finder’s Friend LLC may update this Data Retention & Deletion Policy from time to time to reflect changes in our Services, business practices, legal requirements, technology, or operational needs.

Any changes will be posted on this page with an updated “Last Updated” date.

Unless otherwise required by applicable law, changes will apply prospectively.

8. Contact Us

If You have questions about this Policy or wish to submit a request regarding access to, correction of, or deletion of Your information, please contact Finder’s Friend LLC:

9. Acceptance of Policy

By accessing or using our Website, submitting information, placing an order, or engaging our Services, You acknowledge that You have read and understood this Data Retention & Deletion Policy.