Last Updated: February 15, 2025
1. Introduction
This Data Retention & Deletion Policy explains how Finder’s Friend LLC ("Company," "We," "Us," or "Our") retains, manages, and deletes information collected through https://www.findersfriend.com ("Website") and related services ("Services").
Finder’s Friend LLC provides research, development, and innovation (RDI) services. By using our Website and Services, You acknowledge that data provided to us may be retained and processed in accordance with this Policy.
2. Types of Data We May Retain
Depending on how You interact with the Website or Services, We may retain:
- Contact information, such as name and email address
- Project inquiries, concept submissions, and related communications
- Uploaded files, attachments, and supporting materials
- Billing or transaction records maintained through third-party service providers
- Technical and usage information, including IP address, browser type, and interaction data
3. Purpose of Retention
We retain information only as reasonably necessary to:
- Provide, manage, and improve our Services
- Review and respond to submissions, inquiries, and support requests
- Maintain business, accounting, and operational records
- Comply with legal, regulatory, contractual, or security obligations
- Resolve disputes and enforce our policies and agreements
4. Retention Periods
Retention periods may vary depending on the nature of the information and the purpose for which it was collected.
- Contact and inquiry records: Retained as reasonably necessary to respond to and manage communications
- Project submissions and supporting materials: Retained for evaluation, follow-up, recordkeeping, and potential service continuity
- Transaction and billing records: Retained as required for accounting, tax, and legal compliance purposes
- Technical and usage data: Retained for analytics, security, and operational improvement for a reasonable period
We may retain certain information longer where required by law, needed to protect our legitimate business interests, or necessary to resolve disputes or enforce agreements.
5. Deletion of Data
We may delete or anonymize information when it is no longer reasonably necessary for the purposes described in this Policy, unless retention is required for legal, compliance, security, or operational reasons.
If You request deletion of Your personal information, We will review the request and delete data where appropriate, subject to applicable legal, contractual, accounting, fraud-prevention, and security obligations.
6. User Requests for Access or Deletion
Subject to applicable law, You may request access to or deletion of certain personal information held by Us.
We may require reasonable verification of identity before processing such requests.
Requests may be denied or limited where retention is required by law, necessary to complete a transaction, protect rights and security, or maintain essential business records.
7. Backup and Archived Data
Deleted information may remain in backup or archival systems for a limited period before permanent removal, where such retention is part of standard business continuity, disaster recovery, or security processes.
8. Third-Party Service Providers
Some data may be processed or stored by third-party service providers, such as payment processors, hosting providers, analytics tools, or communication platforms.
Retention and deletion of data handled by those providers may also be subject to their own policies and legal obligations.
9. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect retained information from unauthorized access, misuse, alteration, or disclosure.
However, no system is completely secure, and We cannot guarantee absolute security.
10. Changes to This Policy
We reserve the right to update or modify this Data Retention & Deletion Policy at any time. Updates will be posted on this page and reflected by the revised "Last Updated" date.
11. Contact Us
If You have questions about this Policy or wish to submit a request regarding Your data, please contact us through the Customer Support Form on our Website.
12. Acceptance of Policy
By using our Website and Services, You acknowledge that You have read and understood this Data Retention & Deletion Policy.