Last Updated: October 7, 2026

Thank you for engaging with Finder’s Friend LLC — Research, Development & Innovation (RDI).

Finder’s Friend® provides research, development, innovation, solution-building, and selected online publication services, including the Event Flyer Page Service. Because our Services may involve research, analysis, concept development, design, content review, publication, and other forms of professional work, refund eligibility is limited and depends on the type of Service purchased and the amount of work already performed.

1. Refund Eligibility

Refund requests must be submitted within 20 days from the date the applicable deliverable is provided or the Service is otherwise completed.

A refund may be considered under the following conditions:

  • Material Deviation from Scope: The delivered work significantly differs from the agreed project description, purchased Service, or submitted requirements.
  • Technical Failure or Non-Delivery: A deliverable was not provided because of a technical failure or other issue attributable to Finder’s Friend LLC.
  • Unauthorized Transaction: The order was placed without the customer’s authorization.
  • Unresolved Critical Issue: A substantial issue prevents reasonable use of the deliverable and cannot be resolved through reasonable correction or revision.
  • Event Flyer Page Service: A refund may be considered if Finder’s Friend® is unable to publish the Event Flyer Page after receiving payment and a complete, acceptable submission, or if the published Event Flyer Page materially differs from the customer’s completed submission or agreed Service requirements and the issue cannot be corrected reasonably.

Due to the nature of our Services, the following generally do not qualify for a refund:

  • Subjective dissatisfaction or a change of preference.
  • Differences in interpretation, expectations, or outcomes where the Service substantially matches the agreed scope.
  • Results that vary because of experimental, conceptual, developmental, or exploratory processes.
  • A decision not to implement, use, distribute, or share a completed deliverable.
  • Cancellation, postponement, relocation, or other changes to an event after Finder’s Friend® has begun reviewing, preparing, formatting, publishing, or testing the Event Flyer Page.
  • Failure by the customer to provide requested information, corrections, clarification, or acceptable replacement content.
  • Inability to publish customer-supplied content because it is unlawful, infringing, prohibited, inaccurate, incomplete, or otherwise does not meet the Event Flyer Content Requirements.

All refund requests are subject to review and verification by Finder’s Friend LLC.

2. Order Cancellation

Customers may request cancellation of an order by contacting Finder’s Friend LLC as soon as possible.

Cancellation eligibility depends on the status of the purchased Service at the time the request is received.

  • If cancellation is requested before work has begun, Finder’s Friend LLC may approve cancellation and issue a refund.
  • If work has already begun, a full refund may not be available.
  • If the Service has been substantially completed, published, delivered, or otherwise fulfilled, cancellation may no longer be available.
  • Any approved refund may be reduced to reflect work already performed, expenses incurred, or non-refundable third-party charges.

Event Flyer Page Service Order Cancellation

For the Finder’s Friend® Event Flyer Page Service:

  • If cancellation is requested before Finder’s Friend® begins reviewing or preparing the submission, a refund may be available.
  • If Finder’s Friend® has begun reviewing, preparing, formatting, publishing, or testing the Event Flyer Page, a full refund may not be available.
  • If the Event Flyer Page has been substantially completed, published, or delivered, cancellation may no longer be available.
  • Cancellation, postponement, relocation, or other changes to the customer’s underlying event do not automatically entitle the customer to a refund if Finder’s Friend® has already begun or completed the purchased publication service.
  • Any refund or partial refund will be determined based on the amount of work already performed and the circumstances of the cancellation.

Cancellation requests must be submitted through our Contact Us page or by email to customer-service@findersfriend.com.

3. Revisions and Issue Resolution

Before issuing a refund, Finder’s Friend LLC may attempt to resolve concerns through reasonable revisions, corrections, clarification, or other appropriate remedial action.

Corrections required because of an error introduced by Finder’s Friend LLC will be made without additional charge.

Revisions, modifications, or additional work requested because of customer-supplied errors, changed information, changed requirements, or work beyond the original scope may require additional fees.

Event Flyer Page Service: If an Event Flyer Page contains an error introduced by Finder’s Friend LLC or materially differs from the customer’s completed submission or agreed Service requirements, Finder’s Friend LLC may first attempt to correct the Event Flyer Page before determining whether a refund is appropriate.

4. Refund Processing

Approved refunds will be processed within 20 days after the refund request has been reviewed and approved by Finder’s Friend LLC.

  • Refunds will be issued using the original payment method.
  • Finder’s Friend LLC will not charge an additional refund-processing fee.
  • The time required for a refund to appear in the customer’s account may vary depending on the payment processor, bank, or card issuer.

5. Errors, Pricing, and Policy Updates

Finder’s Friend LLC reserves the right to:

  • Refuse or cancel orders in cases of suspected fraud, unauthorized transactions, or other improper activity.
  • Correct pricing errors, typographical errors, or other inaccuracies.
  • Modify Services, pricing, or the terms of this Refund Policy from time to time. Unless otherwise required or permitted by applicable law, changes will apply prospectively and will not alter refund rights that arose before the effective date of the change.

6. Contact Us

If you have questions regarding this Refund Policy or wish to submit a refund or cancellation request, please contact Finder’s Friend LLC through the Contact Us page on our website or by email at:

customer-service@findersfriend.com

For matters specifically related to the Event Flyer Page Service, you may also contact:

eventflyer@findersfriend.com

7. Acceptance of Policy

By accessing or using our Website, submitting a request, placing an order, or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.